Terms of Service

Effective Date: August 16, 2026

Welcome to Simulos, a platform provided by JobSims LLC, doing business as Simulos ("Simulos," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website at simulos.ai and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Overview of the Service

Simulos helps people practice difficult workplace conversations. Members rehearse realistic scenarios in live, AI-powered video role-plays and can book sessions with independent coaches for feedback. Coaches use Simulos to offer coaching sessions, run simulations with their clients, and (on paid plans) commission custom simulations.

Two roles use the Service: Members (people practicing conversations) and Coaches (independent professionals offering coaching). Some sections below apply to one role only.

2. Accounts

You sign in with a passwordless email link; you are responsible for maintaining control of your email account. Coaches join by invitation from Simulos; appearing in the public coach directory additionally requires Simulos's approval of the coach's profile. You must be at least 18 to use the Service.

3. Simulations, Recording & Confidentiality

  • Simulations are fictional practice scenarios. Do not disclose your employer's confidential information, trade secrets, or other people's private information in a role-play.

  • Recording consent, before every session. Before each simulation begins, you are asked to consent to recording. Consent is per-session. If you decline, the session does not run and nothing is recorded. If your own coach invited you to the simulation, the consent request names that coach and covers their access to the recording; otherwise your consent covers recording only, and sharing with any coach requires your separate consent. If a session fails for technical reasons, a retry proceeds as the same session under the consent you already gave.

  • Sharing with a coach. A coach can access only the specific role-play recordings you explicitly authorized for them (for example, when you book a session for feedback on one, or when that coach invited you to it and you consented). You may withdraw that access at any time.

  • Coaching sessions are not recorded by Simulos.

  • No employer access. We do not provide employers access to any individual's practice content. See our Privacy Policy for the full confidentiality commitments. They are part of these Terms.

  • AI disclaimer. Your role-play partner is an AI avatar: it provides the practice environment, not coaching. Feedback and coaching come from human coaches. AI role-play content can be imperfect; it is practice input, not professional, legal, medical, or psychological advice.

4. Coaching Sessions (Members)

  • Booking and payment. You book a session at a listed price on a coach's real availability. Your payment method is charged when you confirm the time slot. A confirmed booking includes a video role-play and the coach's feedback on it, plus the live session.

  • Rescheduling. You may reschedule an unstarted session at no cost, as many times as you need.

  • Refunds. Fees are non-refundable except where required by law; refunds are otherwise at Simulos's discretion, handled case-by-case by a human (support@simulos.ai). There is no automatic refund.

  • Coach no-shows. If your coach doesn't show, contact support@simulos.ai. We will make it right, by rescheduling you with the coach or refunding at our discretion.

  • Coaches are independent. Coaches are independent professionals, not Simulos employees or agents. Simulos provides the platform, vetting, and tools; the coaching relationship and its advice are between you and your coach.

  • Coaching is not therapy. Coaching and practice on Simulos are professional-development tools, not a substitute for medical or mental-health care. If you are in crisis, please seek qualified help.

5. Member Free Tier

New members may run one free video simulation from the Simulos library. One free simulation per person; creating multiple accounts to obtain additional free simulations is prohibited and may result in suspension. Further simulations are available through booked coaching sessions or a coach's invitation.

6. Coach Plans, Sessions & Fees (Coaches)

Paid features are billed via Stripe. By subscribing or using paid features you authorize Simulos to charge your payment method for fees, taxes, and overages.

  • Simulation credits are prepaid. One credit covers one client completing one video simulation run. Credits are purchased in bundles (minimum 5 credits) before use; simulation invitations require an available credit balance. You are not charged in arrears and there are no surprise charges. You spend only credits you have already purchased or that your plan includes.

  • Free plan (invite-only): coach tools, client simulation invitations, and credit bundles at $8 per credit (minimum bundle of 5). Free until your first credit purchase.

  • Paid plan: $99/month or $990/year. Includes 20 credits per month and additional credit bundles at $6 per credit (minimum bundle of 5). Unused plan credits do not roll over month to month; credits you purchase separately do not expire.

  • Custom simulations (annual plan only): a one-time engagement in which Simulos builds up to 5 custom simulations with you. Custom simulations are private to you and your invited clients. Additional custom simulations are available by separate quote. Custom simulations remain available to you while you maintain an active paid plan.

  • The coach is the billed party for all simulation sessions they initiate or invite clients to, regardless of where the client came from. Any billing arrangement between you and your client happens outside Simulos.

  • Failed sessions and credit-backs. A session that fails for technical reasons before completion is not charged. The reserved credit is released. If a client reports a problem with a completed session and we verify it, we return the credit to your balance after human review.

  • Platform fee on coaching payments. Simulos processes member payments for coaching sessions booked through the platform and remits 75% of the session fee to the coach; Simulos retains a 25% platform fee, inclusive of payment-processing costs. Payouts are made via Stripe Connect per your coach agreement.

  • Auto-renew, cancellation. Subscriptions auto-renew by default; you may cancel anytime, effective at the end of the current billing period. Annual prepayments are non-refundable after purchase except where required by law. Plan changes are not prorated unless expressly stated.

  • Taxes, payment failures, price changes. Fees are exclusive of taxes where applicable. Failed charges may lead to suspended paid features until payment is made. We may change prices prospectively with advance notice, effective from your next billing cycle.

  • Coach agreements. All coaches must sign the Simulos acceptable-use agreement before using the platform. Coaches who join the public coaching network (appearing in the directory and taking bookings from Simulos members) must additionally sign the Simulos coach confidentiality agreement before taking those clients. Coaches must comply with their signed agreements at all times; breach is grounds for immediate suspension and termination.

7. Acceptable Use

  • No unlawful, harmful, or deceptive activity; no harassment or abuse of coaches, members, or the AI systems.

  • No misrepresenting your identity, credentials, or affiliation (this applies especially to coach profiles).

  • No attempting to access another person's practice content, circumvent access controls, or interfere with the Service's integrity or security.

  • No creating multiple accounts to abuse the free tier.

We may suspend or terminate access for violations, including suspected free-tier abuse, after investigation.

8. User Content & Intellectual Property

  • You own your practice content. Simulos does not claim ownership of your recordings or what you say in sessions. We use your content only to provide the Service (including delivering it to a coach you authorized) and, in anonymized form only, to improve the product. We do not use your identifiable content to train AI models.

  • Simulos owns the platform. The software, simulations in the Simulos library, design, and branding. Custom simulations built with a coach are Simulos platform content licensed to that coach for use with their clients while on an active paid plan.

  • You may not copy, scrape, resell, or create derivative works from the platform without written permission.

9. Analytics and Attribution

We use analytics tools (PostHog, Google Analytics) and tracking parameters to understand product usage, as described in our Privacy Policy. Analytics are not attached to the content of your practice sessions.

10. Termination

We may suspend or terminate access at any time for violation of these Terms. You may delete your account at any time; deletion of your recordings is described in the Privacy Policy. Sections that by their nature survive termination (payment obligations, IP, liability limits, confidentiality) survive.

11. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind. We do not guarantee outcomes from practice or coaching. Improvement depends on you. We do not guarantee the accuracy or realism of AI role-play content or the availability of any particular coach.

12. Limitation of Liability

To the fullest extent permitted by law, Simulos shall not be liable for indirect, incidental, or consequential damages arising from your use of the Service, and our total liability shall not exceed the amounts you paid to Simulos in the twelve months preceding the claim.

13. Career and Employment Decisions

Simulos provides practice and coaching as personal development tools. Decisions you make in your career, such as what to say, whether to say it, and any resulting outcomes, are yours. Simulos and its coaches do not guarantee any outcome of a real-world conversation, negotiation, or employment situation, and are not liable for employment-related decisions or consequences arising from your use of the Service.

14. Contact

  • Email: support@simulos.ai

  • Mailing Address: JobSims LLC (DBA Simulos), 2502 Beall St. Unit D, Houston, TX 77008

15. Privacy Policy

Our Privacy Policy, including its confidentiality commitments, is incorporated into these Terms.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via the Service or email; continued use after changes means you accept the updated Terms.

Thank you for using Simulos.